Effective Date: June 1st, 2025

nCinga Pte. Ltd., operating as Ordino AI (“Ordino AI,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our integration Platform as a Service (iPaaS) solution.

We are dedicated to handling your personal information responsibly and in compliance with applicable data protection regulations. If you have questions about our practices, you can reach us at support@ordino.ai.

1. Information We Collect

We may collect different types of data to deliver and improve our platform’s services:

• Personal Information: This includes your name, email address, and any contact information you voluntarily provide when signing up, creating an account, or interacting with our services.
• Technical Data (Derivative Data): When you access the Ordino AI platform, we automatically collect technical data such as your IP address, browser type, operating system, and other device or connection-related information.
• Google / GitHub Account Data: When you connect your Google or GitHub account, we only access the minimum necessary data to enable the requested integration features. This information is used solely to support the platform's intended functionality and is not shared externally.

2. How We Use Your Information

We use your data only to provide and enhance our core services. This may include:

• Creating and managing your user account
• Delivering the primary features of our iPaaS platform
• Improving performance, stability, and platform security
• Responding to customer support inquiries
• Meeting our legal or regulatory obligations

3. Google and GitHub User Data: Transparency and Limits

Limited Use Policy: We adhere to Google’s and GitHub’s respective API Services User Data Policies, including all applicable Limited Use guidelines. Accordingly, we do not:

• Use or transfer user data for advertising purposes
• Sell or disclose user data to third parties
• Use such data to train or enhance machine learning or AI systems
• Transfer data for any purpose beyond providing the core integration services of our platform

4. No Third-Party Sharing

We do not share your Google or GitHub user data with third parties unless it is absolutely required for platform functionality. Specifically:

• We do not sell your data
• We do not share it with advertisers
• We do not pass it to third-party services unless essential for core features
• We use your data solely for the intended purposes within Ordino AI

5. No AI or Machine Learning Usage

We do not use your Google or GitHub data for:

• Training, building, or enhancing any AI or ML models
• Developing generalized AI capabilities
• Any analysis unrelated to your requested integrations or platform usage

6. Data Processing Practices

All data is processed strictly to support your use of the Ordino AI platform:

• Within secure, controlled infrastructure
• In line with technical and functional platform requirements
• Only to the extent necessary to deliver integration functionality

7. Security and Data Protection

We take your data security seriously. Our protections include:

• End-to-end encryption (data in transit and at rest)
• Strict access controls and authentication layers
• Ongoing security monitoring and vulnerability assessments
• A well-defined incident response protocol

8. Your Rights and Data Control

You have full control over your data. As a user, you may:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request that we delete your data
• Withdraw your consent to data processing
• Request a copy of your personal data

To exercise these rights, contact us at support@ordino.ai. We will respond in accordance with relevant privacy regulations.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. When changes are made, we will:

• Post the revised version on this page
• Notify you via email (if applicable)
• Display a prominent update notice within the platform

We recommend checking this page regularly to stay informed.

10. Contact Us

For any questions about this Privacy Policy or our data practices, please reach out to:

📧 support@ordino.ai